REFUND & CANCELLATION

1. Cancellation & Refund Charges are as follows (applicable on total tariff) :
    Before 24 Hours – 75 %   Before 48 Hours – 50 %
    Before 72 Hours – 35 %   Before 96 Hours – 25 %
    Before 120 Hours or earlier – 15 %   5% on future adjustment
2. Booking will be automatically be cancelled if the guest does not check in or no show on the date of reservation.
3. No Refund is possible if the Guest does not show up or check in within the date of Booking.
4. Cancellation charges to be refunded by A/c payee cheque in favour of Guest name and address as given at the time of Boooking.
5. No cancellation will be allowed for subsequent days once a guest has checked in.
6. Hotel reserves the right to recover from the customer, the difference of amount, if room allotted is of higher tariff than booked.
7. Services Charges & any other Govt. Duties may be charged extra, as when applicable.
8. No. handwritten amendment / alteration in the Booking receipt will be entertained.
9. Tariff is subject to change by the hotel management without notice.
10. No Refund is possible if the Air Conditioner is not working during load shedding and low voltage of electricity supply.
11. Refund and cancellation Policy is subject to Change without any prior notice, for any clarification you may mail to booking@hoteldolphin.in prior to booking.
12. All dispules / legal claims are subject to Kolkata jurisdicition.